Local Involvement Networks (LINks) are made up of individuals and community groups, such as faith groups and residents' associations, working together to improve health and social care services.
LINks
         COMPLIMENTS OR CONCERNS

Although we receive few complaints, each one is important to us. Our aim is to ensure that each matter of concern is dealt-with quickly and resolved to the satisfaction of all concerned.

Practice Complaints Procedure
If you do have a concern, in the first instance you may get in touch with one a member of our reception team who will try to help sort the matter out for you. If the matter remains unresolved you can ask to speak to supervisory staff.

If you feel it may be better to make a written complaint please post it for the attention of the Practice Manager. Please note, if you are complaining on behalf of someone you MUST also send a signed an dated consent letter which clearly indicates that the patient is happy for you to handle the complaint on their behalf.

Complimentary Remarks/Suggestions
If you feel that you received good service and would like to compliment the staff involved, please write to the Practice Manager who will be happy to let them know of your satisfaction.
FAMILY OR FRIENDS TEST
Your opinion counts. If you are a patient at this practice, please take the time to  let us know if you would recommend us to members of your family, or your friends.
.
Whatever your view, your reasons are important to us. We want to continue doing what we do well - and make improvement improve where it may be necessary.
Would you recommend us
to your family and friends?


Healthwatch Hull is the independent voice for the people of the the city, helping to shape, challenge and improve local health and social care services.

Have your say about health and social care in the East Riding and give your feedback on local services. We can also help by providing information about local health and social care services that you may find useful.
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Orchard 2000 Medical Centre
480 Hall Road
HULL
HU6 9BS

Telephone: 01482 347600 / 01482 347601

Prescriptions: 01482 347604
(Open only 11.00 - 15.00)
Bransholme South Health Centre
Goodhart Road      Bransholme
HULL HU7 4DW

Tel: 01482 344184
Fax:01482 344189
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