Every communication from a patient is important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.
Practice Complaints Procedure
Initially, patients with any concern should get in touch with our reception team. We will try resolve the issue immediately. If the concern remains unresolved, a member of our supervisory team will become involved.
If preferred, you may write to us with concerns. If the complaint is being made on behalf of someone else its is vital that a signed and dated consent letter is received. This should clearly indicate that the patient authorises you to handle their complaint.
If you are unhappy with the Practice response to your complaint please ask for a copy of our full complaints procedure. As a last resort, if you are unhappy with our response you may write to the Health Service Ombudsman. As an alternative to the Practice Complaints Procedure, you may write to NHS England.
Complimentary Remarks or Suggestions
Complimentary remarks are always welcome if deserved. If you have any comments or suggestions, please write and speak to one of our reception staff who will advise the Practice Manager.